Frequently Asked Questions
1. What are Mumtasy’s business hours?
– We are open Monday – Friday 6:00 pm – 9:00 pm, Saturday 12:00 am – 9:00 pm and Sunday 12:00 pm – 5:00 pm.
2. How can I place an order request?
You can place an order request for a mum or garter from Mumtasy when you:
– Click on a Mumtasy style and press request or press request on the ORDERS page, where you can pick out components you want, it can be discussed with you through the contact information you provide to process your order. Orders placed after hours will be processed the next day.
– Call or email and we can discuss options with you where we go through the form for you to process your order.
3. What if I want to order a mum or garter in something other than my school’s colors or a different size than you show on your website?
– We make custom orders and the pictures are used as examples, just fill out the request form and we can get started.
4. What type of payments do you accept?
– At this time, Mumtasy accepts Venmo, CashApp, Zelle, PayPal, and cash.
**A 50% down payment is required to secure your custom order and purchase supplies needed for your design.
The remaining balance is due upon completion of your order and must be paid in full before pickup can be scheduled. Final payment is not contingent upon receiving or approving photographs of the completed design.**
5. Why do I have to pay upfront?
.- It helps make sure customers pick up their design with all our hard work and the use of supplies to make a personalized custom creation. The 50% down payment helps secure items needed for your mum/garter designs.
6. When will my order be complete?
– All orders PAID FOR outside of the Rush, Urgent, or Emergency time windows will be ready AFTER 6 PM on Wednesday of your homecoming week for a Friday or Saturday game, or on Tuesday if your homecoming game is on a Thursday. Orders are completed by the homecoming date FIRST, then according to when you PAID for the order. You will get an email when your order is completed and ready for pickup. You will then be given an option for a pickup appointment time slot.
7. How do I get my order?
– At this time all orders for completed mum and garters must be picked up at a designated location or school. So if you send someone else to pick up your order, be sure they have a copy (paper or phone) of the completion email.
Pickups will be scheduled, Tuesdays, Wednesdays, or Thursdays before your homecoming game from 6:00 pm – 9:00 pm by appointment only.
8. What can I do if I need to cancel or make changes to an order?
– Please contact Mumtasy as soon as possible if you need to cancel your order or request changes.
Changes may be accommodated depending on the stage of production, available supplies, and the nature of the request. Additional charges may apply based on the work already completed and the materials needed. Color changes require a new order.
All design changes must be specifically communicated to Mumtasy. We do not provide preliminary photos, progress photos, or photo approval sessions as part of the design process.
Refunds are only available if work on your custom order has not begun. Once the design process has started, payments are nonrefundable.
9. After my order is complete, can I make changes or add items to my order?
– Yes! Mumtasy understands that you may want to add something special or request an adjustment to your completed design.
Specific changes and additional items may be accommodated, excluding color changes, depending on available supplies and the nature of the request. Additional fees may apply based on the materials, labor, and time requested.
Please note that these adjustments do not include advance photo reviews or design approval sessions. Completed designs are revealed at pickup, after final payment has been received.
We want you to be happy with your custom creation and will gladly discuss any specific adjustment requests in accordance with our policies.
10. I have a vision of exactly how I want my mum or garter to look. Can I give specific directions on where I want items placed?
– Absolutely! At Mumtasy we want your Mum Fantasy to come true!
You are welcome to provide specific design preferences, colors, embellishments, and placement requests during the initial consultation and ordering process. You may also choose to leave the creative details to us!
We use your order form and initial consultation to set design expectations before production begins. Please communicate any specific requests or important details.
Mumtasy uses the information you provide to create your personalized design while bringing our creativity and craftsmanship to it.
While we welcome your input, we do not offer ongoing design consultations, photo reviews, or approval sessions during production.
We encourage customers to review their selections carefully and communicate any questions or concerns before finalizing their orders.
11. Do I get photo updates of my order in progress?
–No Photos Please – Mumtasy does not provide preliminary photos, progress photos, or photographs of completed designs before pickup. Your finished mum or garter will be revealed at pickup, after final payment has been received.
We understand how exciting it is to see your custom creation come together! However, what may seem like a simple request can lead to extended discussions, additional design requests, and delays that take valuable time away from completing other customers’ orders. As a small business with a two-woman team, our priority is dedicating the time and attention needed to create each custom design with care and detail.
If you have specific design expectations or concerns, please communicate them during your initial consultation and before finalizing your order. We are happy to discuss your vision and document your preferences to ensure we understand what you’re requesting.
Please understand that photo updates and design approval sessions are not part of our process, and exceptions are not offered. We take pride in our craftsmanship and appreciate the trust you place in Mumtasy to bring your Mum Fantasy to life!
12. What does the base price include?
– Each Mumtasy style shows what is included in the base price.
13. If I find an item somewhere else that I want on my mum or garter, will you put it on my order?
– Of course! We will gladly put a special item on your order for you. At Mumtasy we want your Mum Fantasy to come true.
14. If I have any more questions, how do I contact Mumtasy?
– The best method is by clicking the email link or filling out the contact form on the CONTACT US page of mumtasy.com.